UCIN Express Checkout Policy

UCIN Express Checkout Policy

Last updated: 21 August 2026

Skindae offers Express Checkout by UCIN as an alternative to filling in the standard checkout form. This policy explains what it is, what happens to your information when you use it, and what your rights are. It sits alongside our Privacy Policy and Terms of Service.

1. What UCIN is

UCIN is a unified identity and checkout platform operated independently of Skindae. It lets you complete a purchase using an identity you have already verified with UCIN, instead of re-entering your name, address and payment details on our site.

UCIN is a separate business. It is the responsible party for the personal information it holds about you, and its own terms and privacy policy govern your relationship with it. Using UCIN on our store is always optional — the standard checkout remains available on every page.

2. What happens when you use it

1. You tap Express Checkout by UCIN on a product page, in the cart drawer, or on the cart page.
2. We pass UCIN the contents of your basket — product names, quantities and prices — so it can show you what you are paying for.
3. UCIN authenticates you and collects or confirms your delivery and payment details directly. Skindae never sees your UCIN credentials or your full payment details.
4. UCIN returns to us the information we need to fulfil the order: your name, delivery address, contact details and confirmation that payment succeeded.
5. The order appears in our system like any other and is dispatched under our normal Shipping & Delivery Policy.

3. What information is shared

Skindae sends to UCIN: the items in your basket, their quantities and prices, and the store identifier. Nothing else.

UCIN sends to Skindae: your name, delivery address, email address, contact number, and the payment outcome.

Skindae never receives: your UCIN password or login credentials, your full card or bank account number, or any identity documents you may have given UCIN.

4. Lawful basis under POPIA

Sharing your basket with UCIN, and receiving your details back, is necessary to conclude and perform the contract between you and Skindae — the justification in section 11(1)(b) of the Protection of Personal Information Act, 2013. You trigger it by choosing the UCIN button; you can avoid it entirely by using the standard checkout.

Once your details reach us, they are handled exactly as our Privacy Policy describes, including the retention periods set out there.

5. Cross-border processing

Where UCIN processes or stores personal information outside South Africa, it does so under section 72 of POPIA, which requires a comparable level of protection in the receiving jurisdiction. Direct any questions about UCIN's own infrastructure to UCIN.

6. Your rights

For information Skindae holds — access, correction, deletion, objection — email our Information Officer at hello@skindae.co.za.

For information UCIN holds about your UCIN identity, you must approach UCIN directly. We cannot access, amend or delete your UCIN account on your behalf.

Either way, you may complain to the Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 — inforegulator.org.za.

7. Refunds on UCIN orders

Every right in our Refund & Returns Policy applies in full to orders paid through UCIN — the 30-day skin promise, the 7-day cooling-off right, and your Consumer Protection Act rights.

Refunds are returned through UCIN to the payment method you used there. We process the refund within 3 working days of approving it; how quickly it reaches you then depends on UCIN and your bank.

Start any refund the same way as always: email support@skindae.co.za with your order number.

8. If something goes wrong

The order did not reach us but you were charged — email orders@skindae.co.za with your UCIN reference. We will trace it and either fulfil the order or arrange the refund.

A problem with the goods, the delivery or the refund — that is ours. Email support@skindae.co.za.

A problem with your UCIN account, verification or credit facility — that is between you and UCIN, and you will need to raise it with them. Tell us anyway at hello@skindae.co.za, because we want to know if the checkout is failing our customers.

9. Availability

UCIN express checkout is offered as a convenience and may be unavailable during maintenance or an outage. If it is, the standard checkout still works and your order is unaffected.

10. Changes

If our arrangement with UCIN changes in a way that affects your information, we will update this page and change the date at the top.

Contact

General — hello@skindae.co.za
Help and returns — support@skindae.co.za
Orders and delivery — orders@skindae.co.za

Skindae Luxury Skincare, Johannesburg, South Africa