Refund & Returns Policy

Last updated: 21 August 2026

Skincare is personal. If something we made does not work for you, we would rather fix it than keep your money.

The 30-day skin promise

Give a Skindae product a fair go — used as directed, consistently — and if you are not seeing a difference within 30 days of delivery, email support@skindae.co.za and we will refund you in full. This applies even if the jar is opened and part-used. One claim per customer per product.

Your 7-day cooling-off right

Because you bought online, section 44 of the Electronic Communications and Transactions Act, 2002 gives you the right to cancel your order within 7 days of delivery, without giving a reason. Return the products unused and in their original packaging and we will refund the purchase price. You pay the cost of returning them to us.

Faulty, damaged or incorrect items

Under the Consumer Protection Act, 2008 you may return anything that is defective, damaged in transit, past its expiry date, or simply not what you ordered, within 6 months of delivery. Your choice of a repair, replacement or refund. We pay the return shipping, and we do not ask you to send the product back before we make it right if photographs make the problem obvious.

Email support@skindae.co.za with your order number and a photograph.

If you have a reaction

Stop using the product immediately and email support@skindae.co.za. We will refund you in full, whatever stage of the jar you are at, and we would be grateful if you tell us which product and which symptoms — it goes back to our formulators.

Always patch test on your inner arm 24 hours before first use, and read the full ingredient list if you have a known allergy.

What we cannot take back

Products damaged by misuse, or stored in a way that spoiled them.
Gift cards.
Products bought from a stockist rather than from us — please go back to the retailer who sold them to you.

Clearance and sale items, including the Skinmush Clearance range, carry all the rights above. Being on sale does not remove your legal protections.

How to start a return

Email support@skindae.co.za with your order number and what went wrong.
We reply within one working day with a return address and instructions.
Send the parcel back, or hand it to the courier we arrange.

Please do not post anything back to us before you have heard from us — unannounced returns are hard to match to an order.

When you get your money

Refunds are processed within 3 working days of us receiving the return, or of approving your claim. The money goes back to the original payment method. Your bank may take a further 3 to 10 working days to show it, which is outside our control.

If you paid through UCIN express checkout, the refund is returned through UCIN to the payment method you used there. See our UCIN Express Checkout Policy for detail.

Where an order qualified for free delivery over R950 and a partial return drops it below that threshold, we may deduct the delivery cost we originally absorbed. We will tell you before we do.

Cancelling before dispatch

Email orders@skindae.co.za as fast as you can. If the parcel has not left us, we cancel and refund in full with no deductions.

Complaints

If we have not resolved something to your satisfaction, write to hello@skindae.co.za and it will be read by a person who can make a decision. You also retain the right to approach the National Consumer Commission.

Skindae Luxury Skincare, Johannesburg, South Africa