Shipping & Delivery

Last updated: 21 August 2026

Everything below applies to orders placed on skindae.co.za and delivered within South Africa.

Delivery cost

Free nationwide delivery on all orders over R950.
For orders under R950, the delivery fee is calculated at checkout based on your delivery address. You will always see the exact amount before you pay.

Dispatch

Orders placed before 13:00 on a working day are dispatched the same day wherever stock allows. Orders placed after 13:00, or over a weekend or public holiday, are dispatched on the next working day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it leaves us.

Delivery times

Main centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein) — 2 to 3 working days from dispatch.
Outlying and regional areas — 3 to 5 working days from dispatch.

These are the timeframes our courier partners commit to. They are not guaranteed, and they can stretch during load-shedding, severe weather, national holidays and peak retail periods such as Black Friday and December. We will tell you if we know your parcel is going to be late.

Tracking your order

Your tracking number arrives by email at dispatch. If it has been more than 5 working days since dispatch and your parcel has not moved, email orders@skindae.co.za with your order number and we will chase it for you.

Delivery addresses

We deliver to street addresses and workplaces. We cannot deliver to a Post Office box. Please make sure someone is available to receive and sign for the parcel during working hours.

Please check your delivery address carefully before paying. If an order is returned to us because the address was incorrect or incomplete, or because nobody was available across the courier's delivery attempts, we will contact you to arrange redelivery. A second delivery fee will apply.

Damaged or missing parcels

If your parcel arrives damaged, photograph the packaging before you open it and email support@skindae.co.za within 48 hours of delivery. We will replace the affected products at our cost.

If tracking shows your order as delivered but you have not received it, tell us within 7 days of the delivery date and we will open an investigation with the courier.

International orders

We currently ship within South Africa only. If you are outside South Africa and would like our products, email hello@skindae.co.za — we would like to know where the demand is.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002. Our Refund Policy sets out how returns and cancellations work.

Questions

Orders and delivery — orders@skindae.co.za
Everything else — hello@skindae.co.za

Skindae Luxury Skincare, Johannesburg, South Africa